Paul Davis Durham East & West

About Paul Davis Durham East & West

RestorationIndex Score

62 out of 100. How the score works

Reviews and reputation

37 / 40

• Adjusted rating23 / 26
• Volume14 / 14

What it states on its own site

0 / 35

Nothing found on its own website.

Website and record

25 / 25

• Website answered10 / 10
• Repeated review themes6 / 6
• Photographs3 / 3
• Phone2 / 2
• Hours2 / 2
• Stated service areas2 / 2

What we read about Paul Davis Durham East & West

Services

• Water Damage Restoration
• Fire & Smoke Restoration

What customers say

Highlights via Google reviews. Ratings are set by reviewers, not RestorationIndex.

• 5.03 weeks ago

  “We had an excellent experience with the Paul Davis. From the moment they arrived, they were professional, compassionate, and efficient during what was a very stressful situation. They responded quickly, explained every step of the process clearly, and kept us informed throughout the entire remediation. The crew was respectful of our home, worked diligently, and left everything clean and well-organized. Their attention to detail and commitment to quality gave us peace of mind. We are incredibly grateful for their hard work and would highly recommend them to anyone in need of emergency restoration services.”

  Caroline· via Google reviews

• 5.0a month ago

  “I would like to extend my sincere thanks to Brady and the entire Paul Davis Durham East & West team for their outstanding support throughout the insurance restoration process, which I am still currently navigating. From the beginning, the team has been responsive, professional, and proactive in addressing questions and concerns. Brady has consistently provided updates, maintained open communication, and demonstrated a genuine commitment to ensuring the process moves forward as smoothly as possible. What has stood out most is the level of care and compassion shown throughout what can be a very stressful experience for a homeowner. Rather than treating the restoration as just another project, Brady and the team have taken the time to understand the challenges involved…”

  Tricia· via Google reviews

• 5.06 months ago

  “I experienced a slow, hidden leak in my furnace room caused by an issue inside the air handler coil. Unfortunately, it went unnoticed for weeks and resulted in damage to my baseboards, drywall, flooring, and even the ceiling of the unit below me. It was overwhelming once everything came to light. I contacted Paul Davis Durham East & West, and Kristine Savio called me back within five minutes. She scheduled a visit for the very next morning and was on time for every single appointment throughout the entire process. Kristine didn’t just check in at the beginning and the end — she stayed in touch through every stage of the project, always available to answer questions, provide updates, and make…”

  Bobby· via Google reviews

• 5.0a month ago

  “I recently dealt with significant water damage in my home, and the team from Paul Davis Durham East & West was exceptional from start to finish. After I submitted my claim, the Project Manager, Jeff, arrived at my house in less than an hour. Dealing with water damage is incredibly stressful, but Jeff organized everything immediately and made the entire process easy for me. He was extremely thorough and maintained constant communication, calling me regularly with updates so I was never left wondering about the next steps. The entire team was highly efficient and professional: Demolition & Drying:They quickly tore down the damaged areas in the kitchen and set up the necessary equipment to dry everything out properly. Organization: They…”

  Tam· via Google reviews

• 5.04 months ago

  “Paul Davis did a great job on our restoration project. The teams were polite, worked efficiently, and always kept the area clean, making sure everything was tidied up afterward. The quality of the team’s work was 10 out of 10. The project manager, Daniel, was especially attentive and responsive to all of my concerns and inquiries. He was easy to reach and never once made me feel like I was bothering him, which I really appreciated. Overall, it was a very positive experience, and I would highly recommend their services.”

  Theresa· via Google reviews

Hours

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Where Paul Davis Durham East & West stands

Paul Davis Durham East & West is 84th of 258 water damage restoration companies here, at 62 out of 100, and 3rd of 5 in Ajax. One place above: Paul Davis Toronto, 62. One place below: NorthTrust Restoration, 61. Among the Ajax listings the nearest scores are Mold Assist of Ajax at 62 and H2O Clean Up East Corp at 32.