First General
Water Damage Restoration in Burlington
24HBurlington61 reviews
Page last updated: By The RestorationIndex Desk
+1 moreAbout First General
RestorationIndex lists First General as a water damage restoration company based in Burlington, rated 4.3 across 61 Google reviews.
RestorationIndex Score
65 out of 100. How the score works
- Reviews and reputation
- 26 / 40
- Adjusted rating15 / 26
- Volume11 / 14
- What it states on its own site
- 16 / 35
- Years going12 / 12
- Standards bodies4 / 8
- Website and record
- 23 / 25
- Website answered10 / 10
- Repeated review themes6 / 6
- Photographs3 / 3
- Phone2 / 2
- Hours2 / 2
What we read about First General
On its own website, read August 19, 2026
- Says it has been going since 1987
- Says it is with the IICRC
Statements this company published about itself, not findings of ours. Nobody here phoned a registry, asked for a WSIB clearance certificate or saw a certificate of insurance, so ask for those yourself before work starts.
Themes across its stored Google reviews
Drying equipment
“They dried out the basement very fast and efficiently and secured our furniture, items well.”
Put the room back
“The Doaba team led by DJ worked overtime to provide superior flooring installation and painting.”
One person runs the job
“The project manager, Ronny Pacheco, exceeded our expectations in his professionalism, organization, expertise and responsiveness by always replying promptly to our questions.”
Answers quickly
“Ronny was a fantastic communicator!! Always replying right away via text, phone and email!”
Came out the same day
“After experiencing a major basement flood, the team at First General arrived promptly and handled the situation with true professionalism.”
Explains the work
“They thoroughly evaluated the damage, walked us through each step of the restoration process”
Calm in a crisis
“Communication was excellent, especially during such a stressful emergency, and they kept me informed every step of the way.”
Cleans up after
“The team at First General were very clean and tidy.”
Services
- Water Damage Restoration
What customers say
Highlights via Google reviews. Ratings are set by reviewers, not RestorationIndex.
- 2 weeks ago
“I had a great experience with this restoration company after a flood. The crew responded quickly, worked efficiently throughout the remediation process, and exceeded my expectations with the cleanup. They were professional, organized, and took great care throughout the entire job. Communication was excellent, especially during such a stressful emergency, and they kept me informed every step of the way. I highly recommend them to anyone in need of restoration services. Thank you to the entire team for making a difficult situation much easier to navigate!”
MichaelaM· via Google reviews
- a month ago
“First General were absolutely terrific!! You cannot go wrong with this crew! Ronny was a fantastic communicator!! Always replying right away via text, phone and email! All of our questions were answered! And we are very happy with how lovely the repair on our basement turned out! And so quickly too! Thanks so much Ronny, Moe & crew!!”
Debbie· via Google reviews
- 3 months ago
“First General Hamilton did an outstanding job restoring our home after a devastating break-in. The project manager, Ronny Pacheco, exceeded our expectations in his professionalism, organization, expertise and responsiveness by always replying promptly to our questions. He ensured that we had the right experts on hand to address every aspect of the damage. The Doaba team led by DJ worked overtime to provide superior flooring installation and painting. They took the time to finish even the small details and clean up afterwards. We are grateful to Ronny Pacheco, the general manager, who coordinated everything seamlessly and went above and beyond to make sure we returned to our home earlier than expected! He also took the time to walk through the…”
Malini· via Google reviews
- 6 months ago
“Exceptional help when we needed it most! After experiencing a major basement flood, the team at First General arrived promptly and handled the situation with true professionalism. They thoroughly evaluated the damage, walked us through each step of the restoration process, and managed everything smoothly from start to finish. Their knowledge, efficiency, and care really helped ease the stress, and the final results were outstanding. A big thank you to Andy and the entire First General team for their fast response, professionalism, and excellent workmanship.”
Samantha· via Google reviews
- 7 months ago
“I recently had a flood in my condo, and First General took care of the restoration and repairs. From start to finish, the experience was outstanding. Ronnie, the representative I worked with, was an absolute pleasure to work with, he was very professional, responsive, and always kept me updated throughout the entire process. His team completed the repairs quickly and did a fabulous job restoring my condo. It looks better than original. I am extremely happy and impressed with the quality of their work. I highly recommend First General for their excellent service and exceptional professionalism.”
Magda· via Google reviews
Hours
| Monday | Open 24 hours |
|---|---|
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
| Sunday | Open 24 hours |
Similar pros nearby
Where First General stands
First General is 57th of 258 water damage restoration companies here, at 65 out of 100, and 3rd of 25 in Burlington. One place above: First General Vaughan, 65. One place below: GTA Restoration Corp., 65. Among the Burlington listings the nearest scores are Structured Restoration - Hamilton/Burlington at 70 and Absolute Mould Remediation Ltd. at 64.
Questions to ask a water damage restoration company · water damage restoration costs across the GTA
First General: frequently asked questions
Is First General well reviewed?
- First General holds a 4.3-star Google rating across 61 reviews. Of the 258 water damage restoration companies in this index, 39 hold more. Read the newest reviews below before deciding, since restoration crews turn over.
Where does First General operate?
- RestorationIndex places First General in Burlington, Halton, the nearest neighbourhood to its map pin, 9.2 km away. Being listed in Burlington says where First General is, not how far it travels. Its address on file is 1900 Barton St E, Hamilton, ON L8H 2Y6.
How do I get a quote from First General?
- Contact First General directly or through its website; the other water damage restoration companies listed in Burlington are on its area page.